The 5 rules for good communication

Listen: Most people talk too much. Our goal must be that others speak when it suits us and then listen.

Question: When we asked get ... A) Make sure that we have understood. B) Ask to speak to others, for this we use open questions. Eg an open question is: when you work ?, could ask this question directly in closed form, but we would not provide information. Tomorrow you go to work? (is closed because the answer is yes or no).

Do not try to dominate our conversation: This may create insurmountable barriers to good communication. Too much jargon (specific words) or too many personal opinions, provoke emotional reactions that are generally unfavorable. The volunteer must conform, as far as possible the features and users' knowledge.

Look for signs: we must be alert to capture the responses and reactions of others. What they say, how they say it, body language, can give vital clues to their understanding and interest in our message.

Promote two-way communication: This is essential. The communication flows in one direction, it is bad. Listen, ask questions, talk to others and look for signs help establish good two-way communication.

Finally, for communication to be effective it is useful to consider the following:

Talk time: Studies show that people who speak more than 80% of the duration of a conversation are not properly valued, they are considered "self-centered". Neither are those who speak less than 20% of the time.

Feedback: when we speak or when we speak, we must keep in mind that you need to know if we are understanding what they say or if you are understanding what we say, it encourages communication.

Using questions will allow us to guide the conversation and get in what the other person thinks and feels about what we say.

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